I met a lot of things today. My online shopping has arrived, but I found that my clothes didn’t fit on my body even though I have followed the written description. And the clothes also didn’t fit on my friend’s body whose size was below mine. But when I complained to the seller, they said that the clothes fit on the employee’s body with the same weight as mine. Then, I tried to negotiate but flunked.
At the night, I just read a book that talks about the art of speaking by author Oh Su-Hyang. She said that negotiations occur when both parties give and take each other and do not feel disadvantaged. She also explained the trick of high and low in negotiations, which begins with submitting a higher bid than desired, then lowered little by little towards the desired goal. Then I reflected, I found that what I did was not following the rules of good negotiation. First, when my groceries arrived, I opened them with high expectations that there would be no failure. Then when I met the reality, I couldn’t think clearly about what to do. All I want was to blame the seller and they had to replace the product. I also negotiated half-heartedly. Nor was I trying to temper my emotions by being patient.
Now I do understand the point of view between those two. From the seller’s point of view, they certainly don’t want to lose even if it’s only one percent. And from the buyer’s side, they don’t tolerate defects and they don’t want to spend more money and time on a product, which isn’t just sold in the store. I know those. But when faced with one of them, all I know can evaporate without a trace.
Diary-Stories 